Shipping Policy

Order Processing

In-stock orders are generally processed within 1–3 business days. Business days do not include weekends or holidays.

Processing time refers to the time required for Alchemy Haus to prepare, package, and hand your order to the shipping carrier. Carrier transit time is separate from our processing time.

Preorders & Special Releases

Preorders, collaborations, special releases, made-to-order products, and products displaying a specific future shipping or release date are excluded from our standard 1–3 business day processing window.

The estimated shipping timeframe provided on the applicable product page, release announcement, or order information will apply.

If an order contains both an in-stock item and a preorder item, the order may ship together when the preorder item becomes available unless otherwise stated.

Shipping Area

Alchemy Haus currently ships within the United States only.

Available shipping methods, estimated carrier delivery times, and applicable shipping charges will be displayed during checkout.

Tracking

Once your order has been shipped, tracking information will be provided when available.

Please allow time for the carrier to scan and update your package after receiving your shipping confirmation.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping address, contact us as soon as possible at dee@alchemyhauslab.com.

We will make reasonable efforts to correct an address before shipment, but changes cannot be guaranteed once an order has entered processing or has been transferred to the shipping carrier.

Carrier Delays

Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside the control of Alchemy Haus.

Carrier delivery estimates are estimates and are not guaranteed by Alchemy Haus.

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If your order arrives damaged or you receive an incorrect item, contact dee@alchemyhauslab.com with your order number and photos of the item and packaging so we can review the issue and assist you.

Questions

For questions regarding shipping or an existing order, contact:

Alchemy Haus
dee@alchemyhauslab.com