Refund policy

Returns & Refunds

Alchemy Haus accepts returns of eligible products within 5 calendar days of confirmed delivery.

To be eligible for a return, the item must be unopened, unused, and in its original packaging and condition. Opened or used fragrance products are not eligible for return.

To request a return, contact us at dee@alchemyhauslab.com within 5 calendar days of delivery. Please include your order number and the reason for your return. Returns sent without first contacting Alchemy Haus may not be accepted.

Return Shipping

Customers are responsible for return shipping costs for standard returns. Original shipping charges are non-refundable. We recommend using a trackable shipping method, as Alchemy Haus cannot be responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or incorrect, contact us promptly with your order number and photos of the item and packaging so we can review the issue and make it right.

If Alchemy Haus is responsible for an incorrect or qualifying damaged item, we will provide an appropriate resolution and the customer will not be responsible for return shipping associated with our error.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to post the refund.

Alchemy Haus reserves the right to deny returns that do not meet the eligibility requirements above.